This Privacy Policy is intended to explain how **[FALAK]** (hereinafter referred to as "we") collects, uses, stores and protects user information related to commercial freezers (hereinafter referred to as "products"). Please read this policy carefully before using our products or services.
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### **I. Information We Collect**
1. **Information Provided by Users**
- Basic corporate/personal information: such as company name, contact name, phone number, email address, address, etc. (for purchase, after-sales service or contract signing).
- Account information: If you register for the online management platform, you need to provide a user name, password, etc.
2. **Equipment operation data**
- Equipment identification information: such as equipment serial number, MAC address, IP address, etc.
- Operation status data: including temperature settings, power on/off records, energy consumption data, fault logs, etc. (for optimizing product performance and remote maintenance).
3. **Information Collected Automatically**
- Usage: such as device connection time, operation frequency, function usage preferences, etc. (obtained through built-in sensors or IoT modules).
- Geographic location: If the device supports positioning, the approximate location may be collected to provide regional services (such as energy consumption analysis or fault response).
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### **II. Purpose of information use**
We only use the collected information for the following purposes:
- Provide basic product functions (such as remote monitoring and temperature adjustment).
- Optimize product performance and develop new functions.
- Provide after-sales service (such as fault diagnosis and maintenance reminders).
- Fulfill contractual obligations or meet legal requirements.
- Send you important notifications (such as system upgrades and security warnings).
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### **III. Sharing and disclosure of information**
We promise to strictly protect your information and only share it with third parties in the following circumstances:
- **Authorized service providers**: Share necessary information with partners to provide technical support or maintenance services (need to sign a confidentiality agreement).
- **Legal compliance**: Disclose information at the request of government departments and judicial institutions.
- **Corporate transactions**: In the event of mergers and acquisitions, user information may be transferred as an asset (the right to know will be protected through notification).
**We will not sell your personal information. **
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### **IV. User Rights**
You have the right to:
- Query, correct or delete your personal information (processing after identity verification).
- Withdraw consent for data collection (may affect some product functions).
- Obtain a copy of your data or request an explanation of how your data is processed.
- Contact us at **[Customer Service Email/Phone]** to exercise your rights.
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### **V. Data Security Measures**
We take the following measures to ensure data security:
- Encrypted transmission: Protect data transmission through technologies such as SSL/TLS.
- Access control: Limit internal personnel from accessing sensitive information.
- Regular audits: Check system vulnerabilities and the effectiveness of protection mechanisms.
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### **VI. Data Retention Period**
- Equipment operation data: Retained until the end of the equipment life cycle or when you request deletion.
- User account information: Retained until [XX days/years] after the account is cancelled, unless required by law.
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### **VII. Policy Update**
We may revise this policy based on changes in business or regulations, and the updated version will be announced through **[official website/email/device notification]**.
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### **VIII. Contact Us**
If you have any questions or complaints about the privacy policy, please contact:
- Email: [[email protected]]
- Phone: [+86-136-15436669]
- Address: [Boxing County, Binzhou City, Shandong Province]
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**Reminder**: Continuing to use this product is deemed that you have read and agreed to this policy. If you do not agree, please stop using the relevant services.
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**Notes**:
1. If the product involves sensitive data such as face recognition and biometrics, it is necessary to comply with local regulations (such as obtaining user consent separately).
2. If data is transmitted across borders, the user must be clearly informed of the recipient country and protection measures.
3. Adjust the scope of data collection according to the actual business functions to avoid excessive collection.
It is recommended to improve the details in combination with specific product functions and applicable laws (such as GDPR, CCPA, and Personal Information Protection Law).
